Scope and Contents note From the Series: When the administrators at Lane Community College decided to implement Process Redesign in the mid-1990s, they felt that Lane needed to undergo a major change in the way it operated. The College faced increasing demands for its services, at the same time that resources were declining.The Process Redesign project intended to improve and enhance the teaching/learning environment; to improve the quality, effectiveness, and scope of services to students and other customers of the...